Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If you have purchased an item as a mistake we will not be offering any refunds.

Bushwacker flares or Rough Country Flares will not be accepted as returns anymore.

If you have purchased any items via our dealer network its your responsibility to work with the dealer to resolve any issues.

To be eligible for a return, your item must be unused and unopened. and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

ANY ITEMS THAT ARE SENT BACK WITH OUT AUTHORITY WILL NOT BE OFFERED A REFUND. 20% Re-stocking fee applies should we authorise any returns that management approve.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@offroadindustries.com.au

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.